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Contributor Biographies

Andrew Hiles

Founding Director, Kingswell International, UK
Andrew HilesAndrew Hiles

Andrew Hiles is founding director of Kingswell International, consultants and trainers in crisis, reputation, risk, continuity, and service management. He has conducted projects in some 60 countries. Kingswell International can be found at He was founder and, for some 15 years, chairman of the first international user group for business continuity professionals, and founding director of the Business Continuity Institute and the World Food Safety Organisation. He has contributed to international standards and is the author of numerous books. He edited, and is the main contributor to, The Definitive Handbook of Business Continuity Management. Hiles has delivered more than 500 public and in-company workshops and training courses internationally and broadcasts on television, radio, webinars, and podcasts.

Articles by this Author

  • Business Continuity Management: How to Prepare for the Worst
    by Andrew Hiles
    BC: Business continuityBCM: Business continuity managementBCP: Business continuity planBIA: Business impact assessmentDRP: A plan for the continuity orrecovery of information andcommunications technology (ICT)MCA: Mission-critical activitiesRisk appetite: The level of loss that anorganization is prepared to tolerateRTO: Recovery time objectiveRPO: Recovery point objective (of dataor transactions)
  • How Firms Should Fight Rumors
    by Andrew Hiles
    To understand how to fight rumors, we need first to understand what a rumor is and then how and why it circulates.There are many definitions of “rumor,” but what they have in common is that a rumor comprises unverified, unconfirmed information of uncertain origin and doubtful veracity that has got into general circulation. It may contain elements of truth as well as unfounded allegations. A rumor may be positive (“This stock is going to...

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