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Home > Contributor Biographies > Ray Halagera

Contributor Biographies

Ray Halagera

Founder and Partner, Profit Ability Group, USA
Ray HalageraRay Halagera

Ray Halagera is founder/partner of the Profit Ability Group, Inc., a consulting and training company specializing in finance and strategy. Over the past 20 years he has held leadership positions in other global training companies serving Fortune 500 clients. Before his career in the learning industry, Halagera was vice president of planning and management information systems for Chromalloy American Corporation, a Fortune 100 conglomerate, and a senior associate at A.T. Kearney, an international broad-line management consulting firm and subsidiary of EDS.

Articles by this Author

  • Financial Techniques for Building Customer Loyalty
    by Ray Halagera
    Every organization knows that in order for it to survive, let alone grow, it has to acquire and then retain profitable customers. And it is loyal customers that generate increasing profits for each additional year they are retained.Acquiring new customers can cost five times more than retaining current customers.1 A 2% increase in customer retention has the same effect on profits as cutting costs by 10%.2 A 5% reduction in customer defection can...

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