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Financial Quotes

Customers Quotes

  • "The question is, then, do we try to make things easy on ourselves or do we try to make things easy on our customers, whoever they may be?"
    Erwin Frand, US businessman and journalist
    Source: Quoted in Business Models (David Watson, 2005)
  • "There is only one boss. The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else."
    Sam M. Walton (19181992), US entrepreneur and founder of Wal-Mart
    Source: Quoted in 500 of the Most Witty, Acerbic and Erudite Things Ever Said About Money (Philip Jenks, 2002)
  • "Consumers are statistics. Customers are people."
    Stanley Marcus (19052002), US businessman
    Source: Quest for the Best (2001)
  • "A restaurant is great if there are people queuing to get into it. It doesn't matter what the critics say."
    Sir David Michels (1946–), British business executive, former CEO of Hilton Hotels
    Source: Sunday Times (London) (September 2000)
  • "You could not have got more knowledge about detergents anywhere in the world … I asked, could anyone who has washed their own clothes in the past three months put their hands up. Not one hand went up."
    Niall Fitzgerald (1945–), Irish deputy chairman of Thomson Reuters, and former CEO and chairman of Unilever
    Referring to Unilever's problems with a detergent.
    Source: Marketing (July 2000)
  • "If you look after the customers and look after the people who look after the customers, you should be successful."
    Charles Dunstone (1964–), British business executive and founder of Carphone Warehouse
    Source: Sunday Times (London) (June 2000)
  • "Whatever the business model, it doesn't matter what anybody else thinks if customers don't like it."
    Paul Gratton (1960–), British former CEO of Egg
    Source: Sunday Times (London) (May 2000)
  • "The most exciting thing happening in business is the rise of vigilante consumers."
    Dame Anita Roddick (19422007), British entrepreneur and founder of The Body Shop
    Source: Interview, Marketing Week (February 24, 2000)
  • "Your most unhappy customers are your greatest source of learning."
    Bill Gates (1955–), US entrepreneur, cofounder and chairman of Microsoft
    Source: Business @ The Speed of Thought (1999)
  • "Customers do not care about industry boundaries; they want service and convenience."
    Peter G. W. Keen (1930–), US information technology consultant
    Source: “Basic Change,” The Process Edge (1999)
  • "Many people believe that we have entered the age of the Internet. Actually, it's more accurate to say that we're living in the age of the customer."
    Anne Busquet (1951?–), US business executive
    Source: “Next Stop—The 21st Century,” Fast Company (Lucy McCauley, 1999)
  • "It is a company's customers who effectively control what it can and cannot do."
    Clayton M. Christensen (1952–), US writer
    Source: The Innovator's Dilemma (1997)
  • "If someone thinks they are being mistreated by us, they won't tell 5 people, they'll tell 5000."
    Jeff Bezos (1964–), US founder and CEO of Amazon.com
    Source: Wall Street Journal (May 1996)
  • "Everything changes when there is a real customer yelling at you from the other end of the phone."
    Percy Barnevik (1941–), Swedish former CEO of ABB
    Source: Quoted in Liberation Management (Tom Peters, 1992)
  • "The consumer is the most important part of the production line."
    W. Edwards Deming (19001993), US consultant and author
    Source: Out of the Crisis (1992)
  • "Good companies will meet needs; great companies will create markets."
    Philip Kotler (1931–), US marketing management thinker
    Source: Marketing Management (1990)
  • "The customer will become so integrated into the production process that we will find it more and more difficult to tell just who is actually the consumer and the producer."
    Alvin Toffler (1928–), US social commentator
    Source: The Third Wave (1980)
  • "The consumer isn't a moron; she is your wife."
    David Ogilvy (19111999), British advertising executive, founder and chairman of Ogilvy & Mather
    Source: Confessions of an Advertising Man (1963)
  • "When you are skinning your customers you should leave some skin on to grow again so that you can skin them again."
    Nikita Khrushchev (18941971), Soviet politician
    Source: Speech to British businessmen (May 1961)
  • "There is only one valid definition of business: to create a customer."
    Peter F. Drucker (19092005), US management consultant and academic
    Source: The Practice of Management (1954)
  • "A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer."
    Henry Ford (18631947), US industrialist, automobile manufacturer, and founder of Ford Motor Company
    Source: My Life and Work (cowritten with Samuel Crowther, 1922)
  • "Goodwill is the one and only asset that competition cannot undersell or destroy."
    Marshall Field (18341906), US retailer
    Source: Attributed

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